Refund policy

KeelyCardBreaking

Returns Policy

We want you to be happy with your purchase. Please read the information below before requesting a return.

Changing your mind

For most products purchased online, you may tell us that you wish to cancel your order within 14 days of receiving it.

After notifying us, you then have a further 14 days to return the goods.

Return condition

Returned products should be unused, complete and in their original packaging wherever possible.

You may inspect an item as you would in a shop, but we may reduce the refund if the value of the product has been reduced because it has been handled beyond what is reasonably necessary.

Sealed products

Sealed boxes and packs must be returned unopened and with the original seals intact. Products that have been opened cannot normally be returned simply because you have changed your mind.

Live breaks and opened products

Once a pack or sealed product has been opened as part of a live break at your request, cancellation may no longer be possible. This does not affect your rights where an item is faulty, damaged or not as described.

Return postage

Unless the product is faulty, damaged or not as described, you are responsible for the cost of returning it.

We recommend using a tracked delivery service and retaining proof of postage, as returned items remain your responsibility until received by us.

Refunds

Once the returned item has been received and checked, an approved refund will be issued to the original payment method.

Refunds will normally be processed within 14 days of receiving the returned goods or receiving acceptable proof that they have been returned.

Where applicable, the refund will include the cost of the least expensive standard delivery service offered when the order was placed. Additional amounts paid for premium or express delivery are not refundable.

Faulty, damaged or incorrect products

Please contact us as soon as possible if your item is faulty, damaged, incorrectly supplied or not as described. Include your order number and clear photographs where relevant so we can assist you.

How to request a return

Please contact us before sending anything back and provide:

Your full name
Your order number
The product you wish to return
The reason for the return
Photographs where the product is damaged or incorrect